Frequently Asked Questions
Everything you need to know about your APOL experience.
What is the delivery lead time for my order?
Standard delivery within Singapore typically takes 3 to 5 business days. Once your order is processed, you will receive a tracking link via email to monitor your delivery status.
Do APOL chairs come with a warranty?
Yes, all APOL chairs are backed by a comprehensive warranty of up to 2 years, covering functional parts such as the gas lift, armrests, and tilt mechanisms. You can also extend your warranty through our social media redemption program.
Can I request a professional assembly service?
Absolutely. While our chairs are designed for easy DIY setup, we offer a professional assembly service for a flat fee. You can select this option at the checkout page before finalizing your purchase.
What is your return and exchange policy?
We offer a 7-day return policy for items in their original, unassembled condition and packaging. Please note that restocking fees may apply, and customized orders are generally non-refundable.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and interest-free installment plans through partners like Atome and GrabPay Later.
How do I maintain and clean my APOL upholstery?
For both our breathable fabric and premium PU leather, we recommend using a soft, damp cloth for regular wiping. Avoid harsh chemicals; instead, use our specialized APOL cleaning kits for longevity.